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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Envey 4500 hangs while "preparing to scan". Print doctor doesn't finish the scanner communication

HP Recommended
Envey 4500 e-all-in-one
Microsoft Windows 10 (64-bit)

software and firmware have both been updated with no change

HP Support Agent
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HP Recommended

Hi @1stlast,


I'd like to help!


To assist better -

  1. How is the printer connected to your device Wifi or USB?
  2. Are you able to make copies using the printer?

Meanwhile, Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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