• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-08-2023 04:17 AM

HP Recommended
Operating System: Other

I have a HP Envy 4500 e all in one printer scanner that has worked very well for scanning direct from Printers and Scanners in my Mac System Settings - without needing to log in to HP Smart.  Using this route gave better functionality than HP Smart, with a variety of scanned image output file formats available, and avoided the hassle of logging in to HP Smart.

With my Mac now using OS Ventura 13.1, the scanner function is no longer available directly from my Mac System Settings, where only the printer function now shows.  I've just tried to download a driver update (Dec 9,2022) but can't open it as Apple can't check it for malicious software ("contact the developer" it says).  

Is a fix available that doesn't rely on me using HP Smart?

Tags (1)
Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.