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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-15-2021 10:02 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

Im assisting an employee with their home printer which used to be able to scan files with PDF being selected from the drop down when they went to do so. That option disappeared and I found an earlier thread stating to uninstall the drivers and software, then do a full re-install, but this did not work. 

Category:
2 people had the same question
1 REPLY 1

‎12-21-2021 09:04 AM

HP Recommended

@asd355

 

Welcome to the HP support community.

 

Are you trying to scan from a computer or printer?

If you are scanning from the computer, which application are you using to scan?

Sandytechy20
I am an HP Employee

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