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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
BKbecka
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HP Envy 4500 won't Scan anymore

HP Recommended
HP ENVY 4500 All in one
Microsoft Windows 10 (64-bit)

I have a HP ENVY 4500.  All of a sudden will not scan at all. Printing function is working.  Connected with USB cable.  Ran HP Print and Scan Doctor.  Received error message:  "The Scan driver is unable to communicate with the product.  Save your work and then close all applications.  Remove power from your printer by pulling out your printer's power cord.  Plug the power cord back in, turn on the power and then click restart computer".  I followed all steps, but problem persists.  I even replaced USB cable with brand new one. Contacted HP Support, but printer is out of warranty.

 

Does anyone have any tips on how to resolve this?  Thank you in advance for any help you can provide. 

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
26,906 26,840 1,265 1,309
Message 2 of 4
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@BKbecka

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Follow the Steps below to resolve scanning problems using the HP Print and Scan Doctor

  1. Download the HP Print and Scan Doctor. (do not skip any troubleshooting steps if you feel steps are repeating) 
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Scanning.

See Additional resources if the problem is unresolved or if there are other scanning problems.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
26,906 26,840 1,265 1,309
Message 2 of 4
Flag Post
HP Recommended

@BKbecka

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Follow the Steps below to resolve scanning problems using the HP Print and Scan Doctor

  1. Download the HP Print and Scan Doctor. (do not skip any troubleshooting steps if you feel steps are repeating) 
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Scanning.

See Additional resources if the problem is unresolved or if there are other scanning problems.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
BKbecka
Author
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Message 3 of 4
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Thank you for your reply and help!  I don't know what was different this time when I used the Print and Scan Doctor, but it worked!  I appreciate your help!  I was just about to buy a new all in one machine and decided to give it one more try.  Persistence pays off.

 

Thanks again!

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Echo_Lake
HP Support Agent
HP Support Agent
26,906 26,840 1,265 1,309
Message 4 of 4
Flag Post
HP Recommended

@BKbecka

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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