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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-30-2017 11:37 AM

HP Recommended
Product: HP Envy 4500e
Operating System: Chrome OS

Hey! I've been very happy with my set up.

But recently my windows PC has been replaced with a Chrombox.

I can cloud print, family can print, I can print. 

Alas, today I was setting it up to scan. 

I'm at a loss, or perhaps I am missing something? Hey, I'm 60 and perhaps forgot something.

I'm good with YouTube instructions, but can't seem to find out why I cannot scan now.

Turned off everything and still cannot scan....<help!>

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2017 11:55 AM

HP Recommended

@WRR287

 

Please try the following youtube

 

   https://www.youtube.com/watch?v=Wv9IF4lH8Ug

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎11-30-2017 11:55 AM

HP Recommended

@WRR287

 

Please try the following youtube

 

   https://www.youtube.com/watch?v=Wv9IF4lH8Ug

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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