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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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My scanner does not work. When I try to scan from printer display, it comes up with message: Computer is not responding. Check if usb cable attached or network working properly, then try again.  I have also tried scanning from computer/HP Smart and it says the scanner is in use by another user and try again later.  I have uninstalled drivers and installed twice already.  I used HP Print and Scan Doctor as there were connectivity issues but this is now sorted. I have tried taking out power cord from back waiting 60 seconds and putting back in but still does not scan.  I'm using Wireless network set up.

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