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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-18-2024 01:57 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The HP4502 all in one printer was working.  I changed the black ink installing an HP 61 black ink.  After installation of the ink it started acting up - hesitating in  printing.  It did print our a test page. After that it would not copy.  I printed a recipe from a file on my laptop with no problems.  When I tried to make a copy of the same printed pages,  I got nothing and heard no noise from inside the printer..   I am lost at what to do next. 

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