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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-22-2019 10:30 PM

HP Recommended

I skipped scanning the alignment page after changing my ink cartridges once and now the printing is off and I can't print a new alignment page because of this mistake. I have tried taking the cartridges out and back in, using the alignment setting on the printer, and cleaning the cartridges and it is still the same. How can I fix this?

2 REPLIES 2

‎12-25-2019 10:34 AM

HP Recommended

@serenityaza

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Do check if you've performed all the steps from here: https://support.hp.com/in-en/document/c04855186

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 


I am an HP Employee

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‎12-30-2019 05:57 AM

HP Recommended

Did you try the steps from the document?


I am an HP Employee

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