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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Envy 4520 All-in-One
Microsoft Windows 10 (64-bit)

I am trying to scan a physical card with to a PDF file. I don't see any options to do this. In the printer manual, it says use scan to email. This doesn't seem to do anything.  I want to be able to send  via email the scanned card(s) in actual size, but haven't found way to do such. Windows 10 64bit pc. The card is being scanned as jpeg file.

1 REPLY 1
HP Recommended

@rozr 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

There are a couple of options.

HP Scan is part of the Full Driver / Full Feature Software.

HP Scan (in most cases) includes a Scan to Email feature.

 

Make sure your email address (your "from" / return address) is added to an installed mail client.

 

For example, add your mail address to installed Outlook or Thunderbird.

 

Basics

HP Printers - How to Scan (Windows)

 

Preparation

 

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

If using USB cable between the printer and the computer, disconnect the cable.

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

=======================================================================

 

Open HP Scan

 

9025_HP_Scan_PDF_to_Email_19025_HP_Scan_PDF_to_Email_1

 

What else?

Use HP Smart to scan and send your document / photo to one or more recipients.

Add your return mail address to Windows Mail.

Caveat:  PDF document page size is selected from a pre-set list of available sizes.

Crop can be used - but may not always work as expected (bug?).

 

Examples

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4HP_Smart_W10_Scan_Document_Screen_1HP_Smart_W10_Scan_Document_Screen_1

 

After the scan is completed,

Use Save > Select the Mail client to use (where your return address is stored)

Select your recipients and send the message

HP_Smart_Scan-to-Email_1HP_Smart_Scan-to-Email_1

HP_Smart_Scan-to-Email_1aHP_Smart_Scan-to-Email_1aHP_Smart_Scan-to-Email_1cHP_Smart_Scan-to-Email_1c

 

HP_Smart_Scan-to-Email_1bHP_Smart_Scan-to-Email_1b

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.