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‎09-24-2020 12:14 AM - edited ‎09-24-2020 12:15 AM

HP Recommended
Operating System: macOS 10.15 Catalina

My printer won't scan with my mac or pc. It says the 'printer is busy' or 'printer is in use' on my computer depending on whether I use hp easy scan or hp smart, and when I try to directly scan from the printer it says the following message:

 

"The scan could not be completed due to one or more of the following issues:

- Connection to the computer is lost.

- The scan application on the computer is currently in use.

- OCR application is not installed on the computer."

 

I have tried resetting the printer, disconnecting it from the outlet and restarting my router, un-downloading and redownloading both hp smart and hp easy scan, resetting my printer settings in my mac etc... and nothing has helped. It will still print though. 

 

Help!

Category:
3 people had the same question
1 REPLY 1

‎09-28-2020 12:12 PM

HP Recommended

@Shirtthief19, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you able to make photocopies on the printer?
  • How is the printer connected to the computer?
  • What happens when you try to print?
  • Is there any antivirus/security software installed on the computer? If yes, disable and try scanning.

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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