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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-15-2022 08:33 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 4520 series all in one printer/scanner/copy all of a sudden stopped scanning.  The printing works  just fine but scanning comes up with a message:  "HP Envy 4520 series was not found"  I find this quite odd.  How can one portion of the machine work and not the other.  I am not connected via wireless, I have it hard wired also.  I really need a quick fix as this is a work machine also.  Thanks for any help.

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3 people had the same question
1 REPLY 1

‎11-19-2022 03:21 PM

HP Recommended

The printing works  just fine but scanning comes up with a message:  "HP Envy 4520 series was not found"   Issue just started today?

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