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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-10-2021 09:44 AM

HP Recommended
Product: HPEnvy4520
Operating System: macOS 11.0 Big Sur

I have an HP Envy 4520 working with a macbook Air and a macbook Pro - not necessarily together.  Wifi Connected, and the printer will take print traffic from both but will not scan to either computer.

Category:
1 REPLY 1

‎12-13-2021 10:06 AM

HP Recommended

Hi @pladda,

 

I'd like to help!

 

I understand you are unable to scan.

 

To assist better-

  1. What application are you using to scan (ex. HP Smart, HP Scan, image capture)?
  2. Are you able to make copies?
  3. What are the errors you are receiving when you try and scan?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping.

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