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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-15-2020 07:42 AM

HP Recommended
Product: HP Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

Hi - For some reason my HP Envy scanner now won't scan more than one photo at a time.  This is despite me choosing 'auto detect size'.  As it is a while since I have wanted to scan more than one photo at a time perhaps I have forgotten to change some settings?  Can you help?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2020 06:06 AM

HP Recommended

@Heddybell2211

 

Scanning is done by the use of the HP Printer Assistant software installed on the PC. The video attached applies to HP Envy 4527 as well. Kindly try the same and let me know how this goes.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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3 REPLIES 3

‎03-17-2020 10:22 AM

HP Recommended

Hi @Heddybell2211

Welcome to the HP Support Community. I understand you would like to scan multiple photos from your Win PC. I'd be happy to assist you.

 

Kindly watch this video to know how to scan multiple photos using HP scan software.

Note: This video is not from HP but from a third-party channel on YouTube.

 

If you do not have the full-featured driver, click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-17-2020 01:12 PM

HP Recommended

Thank you - but this is not the same printer as mine, which is HP Envy 4527

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‎03-18-2020 06:06 AM

HP Recommended

@Heddybell2211

 

Scanning is done by the use of the HP Printer Assistant software installed on the PC. The video attached applies to HP Envy 4527 as well. Kindly try the same and let me know how this goes.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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