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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-06-2019 12:45 PM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 Version 1903

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2019 03:29 AM

HP Recommended

I was already using the HP Smart utility, I deinstalled the drivers, reinstalled them and scanning worked again.

 

Thanks for your response.

 

Cor

View solution in original post

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3 REPLIES 3

‎12-09-2019 11:03 AM

HP Recommended

@Cor_Derks, Welcome to the HP Support Community!

 

Use HP Smart to scan from your PC

Click here to download and know more about the app.

 

Alternatively, you may use HP Scan extended.

Click here to download the software.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎12-11-2019 03:29 AM

HP Recommended

I was already using the HP Smart utility, I deinstalled the drivers, reinstalled them and scanning worked again.

 

Thanks for your response.

 

Cor

Was this reply helpful? Yes No

‎12-11-2019 03:38 AM

HP Recommended

@Cor_Derks

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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