• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 5010 All-in-One Printer
Microsoft Windows 11

Greetings,

Whenever I attempt to scan multiple documents into one PDF, using the control panel on the printer, my HP Envy 5055 printer quickly assumes that I'm finished and then proceeds to create a file.

 

For example....

(1) I successfully get paper #1 scanned.  No problem whatsoever.

(2) When I push the add "add item" button on the touch screen control panel, the printer only gives me literally eight seconds for me to place paper #2 onto the glass and push the scan button.  Otherwise, it will save paper #1 automatically as a PDF.  

 

So how do I make my HP Envy 5055 printer hold its horses long enough for me to get paper #2 onto the glass? 

I'm only human, ergo sometimes I need longer than eight seconds to get paper #2 ready.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Userjoe, 

 

Welcome to the HP Support Community

 

I'd like to help!

 

Unfortunately,there is no option to increase the scan duration for multiple pages.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

View solution in original post

5 REPLIES 5
HP Recommended

Hi @Userjoe, 

 

Welcome to the HP Support Community

 

I'd like to help!

 

Unfortunately,there is no option to increase the scan duration for multiple pages.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

HP Recommended

Thank you for the reply.

 

What other HP printers, if any, do not automatically save scan material within a timeframe of a few seconds?

HP Recommended

I am unaware of a printer with timeframe for multiple scans .

 

Hope this helps!

 

 

HP Recommended

I'll rephrase the question: is there an HP printer that does not automatically save a scanned document to PDF within seven seconds? I resent how the HP Envy 5055 saves my scanned document automatically without waiting for me to load the next paper onto the glass bed.  

 

 

HP Recommended

No, I do not think so.

 

Hope that answers your question.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.