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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-30-2016 04:43 PM - last edited on ‎11-30-2016 04:45 PM by Retired

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

I bought this All in One today. I set it up no problem. It prints like a dream, however when I come to scan I get a message on my PC saying The HP Envy Series was not found.

It has no problem finding it when printing. It definitely had no problem linking to it to sign me up for HP INSTANT INK, but scanning, NO. Please help, this is very frustrating.

My e-mail address is [personal information removed] 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2016 11:58 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-envy-5540-all-in-one-printer-series/5447939/model...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Some scanning resources:

 

Scanning for Dummies


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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7 REPLIES 7

‎11-30-2016 11:58 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-envy-5540-all-in-one-printer-series/5447939/model...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Some scanning resources:

 

Scanning for Dummies


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎12-01-2016 01:18 AM

HP Recommended

                                                                      

                       

 

Although I had followed the installation instructions to the letter, and included downloading & installing the FULL printer software the installation via the link shown below sorted the problem

1 person found this reply helpful
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‎12-01-2016 05:19 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎03-21-2017 03:02 PM

HP Recommended

what fixed your issue i also downloaded a full version of a driver and it says program not found. what link were you referrign to below that helped you?

1 person found this reply helpful
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‎03-21-2017 07:05 PM

HP Recommended

Hi @airvac, 

Thanks for using the HP Forums.


Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
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‎03-22-2017 01:21 PM

HP Recommended

I have done that already and I couldnt scan still.  any ideas. i tried both USB connection and wireless.  Can you still scan from a pc that is not connected via USB?

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‎03-22-2017 05:16 PM - edited ‎03-22-2017 05:19 PM

HP Recommended

Hi @airvac

 

Was the  FULL feature software install successful?  Was it installed from the CD or downloaded from the Web?

 

We'll suggest that you uninstall and reinstall with the dowload from the web.

 

Else, can you try this Software :

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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