HP Envy 5660 - Suddenly won't scan to email

[YankeeFamBam]

I have tried everything mentioned above and the scanner feature still says “there was a problem connecting to the server”. I don’t understand why all of the sudden I can no longer scan to email?

[atharva_gp]

@YankeeFamBam,

Thanks for reaching out to the HP Support community!

Is the printer connected on a Wired network or a Wireless network?

You can try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.

Step 2: Update the printer firmware.

            Use this link to update the printer firmware.

Let me know what happens.

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[YankeeFamBam]

I connect to the printer through the wifi  network.

I tried unplugging and resetting, it didn't change anything. I also tried to update the firmware but it says the printer is up to date already, so it is still not working.