HP Envy 6000

[mesro]

Wireless light is on but I can’t make a copy

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Copy is a standalone function that does not require the printrer to be connected to the network.  Having said that, these resources will show you how to copy for this printer and other uses:

https://www.youtube.com/watch?v=0m9WFf2LY_I

https://www.youtube.com/watch?v=t_G1DMUncR8

https://www.youtube.com/watch?v=a6ClQ06rR0g 

(Applicable to Envy 6000 as well)

Hope that helps!

[mesro]

When I lift lid to insert page to be copied, lights on control panel do not light up.  Only light on panel is for wi fi.  Printer works from scans and from files, but I can’t make a copy.

[greenturtle]

Hi @mesro 

If the lights do not lit up for copy when a document is placed on the flatbed scanner, then something is not right.

Try to lift the scanner lid all the way, load the document and then close the lid, does the Copy buttons light up?

Contact HP for support if the printer is under warranty:

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope that helps!