HP Envy 6060e-printer works, but scanner doesn't on chromebook

[ho55]

The printer works but when I try to scan, it says no scanners available

[Garp_senchau]

@ho55, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Your Connection Type

Are you using:

Wi-Fi connection? (most common)

USB cable?

If you're on Wi-Fi, ensure

The printer and PC are connected to the same Wi-Fi network

The printer shows a solid blue wireless light

Reinstall the HP Smart App (Recommended for Scanning)

The HP Smart app is required for full scan functionality, especially for models like the 6020e.

Uninstall any old versions of HP Smart

Download the latest from:
HP Smart

Re-add your printer inside the app

Click “Scan” in the app to test

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Restart Windows Image Acquisition (WIA) Service

This Windows service powers scanning.

Press Win + R, type services.msc, hit Enter

Scroll down to Windows Image Acquisition (WIA)

Right-click >Restart

Reinstall Printer Drivers

• Go to Control Panel > Programs > Programs and Features. Find and uninstall any HP printer software.
• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.
• Download and install the full driver/software package, not just the basic driver

Try Scanning from HP Smart Mobile App (optional test)

If you have a phone or tablet:

Install the HP Smart app on it

See if it can scan

If it works there, the issue is with the PC connection, not the printer

Also, you may refer to these guides:

Scanner Failure error on HP printers (Windows, macOS) | HP® Support

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,