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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-14-2025 11:04 AM

HP Recommended
Product: HP ENVY 6065e All-in-One Printer
Operating System: Microsoft Windows 11

Printer prints fine, but will not scan

 

Reply
1 REPLY 1

‎11-17-2025 06:42 AM

HP Recommended

Hi @KarenMc414 ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Identify and resolve scanner connection issues on a Windows computer.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Scan using the printer device driver

Try scanning from the printer driver if scanning from the HP app or other apps does not work.

Make sure the printer is on and ready, and then load your original into the scanner.

In Windows, search for "Control Panel," and then open the Control Panel.

Click Devices and Printers.

Find your printer in the list of devices and make sure it is online (a green circle with a check overlays its icon).

Right-click the printer driver and select Start scan.

Selecting Start Scan

 

Click here for the remaining steps.

 

Also, update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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