HP Envy 6400e prints but will not scan

[PICK8]

Printer prints, but command from computer will not scan!

[Sneha_01]

HI @PICK8,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6400e prints but won’t scan from your computer, here are some troubleshooting steps to resolve the issue:

1. Check Connections:

• Ensure that the printer is properly connected to your computer, whether via USB or Wi-Fi. For wireless connections, make sure both devices are on the same network.

2. Restart Devices:

• Turn off the printer and your computer. Wait for a minute, then turn them back on. This can often resolve temporary connectivity issues.

3. Update HP Smart App:

• If you are using the HP Smart app, ensure it is updated to the latest version. You can check for updates in the app store relevant to your device.

4. Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor from the HP Support website. This tool can help diagnose and fix common issues with printing and scanning.

5. Check Scanner Settings:

• Open the HP Smart app and check the scanner settings. Ensure that the scanner is set up correctly, and try selecting different scan options.

6. Reinstall Printer Drivers:

• Sometimes, driver issues can prevent scanning:
  1. Go to Devices and Printers in the Control Panel.
  2. Right-click on your printer and select Remove Device.
  3. Download the latest drivers from the HP Support website and reinstall them.

7. Firewall/Antivirus Settings:

• Check if any firewall or antivirus software is blocking the connection. Temporarily disable them to see if scanning works.

8. Check for Firmware Updates:

• Make sure your printer’s firmware is up to date. You can usually check for updates through the HP Smart app or the printer’s control panel.

9. Try a Different Application:

• If you typically use a specific application to scan, try using a different one (like Windows Fax and Scan) to see if the issue persists.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support