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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-16-2021 06:12 AM

HP Recommended
Product: HP Envy 7134
Operating System: Microsoft Windows 10 (64-bit)

When using the printer display buttons to scan (Scan-->Computer-->Scan to...-->Start Scan), I get the message "Software Required".  I have the latest HP Smart software and printer firmware already installed. 

 

I have used the "print & scan doctor" and this gives an "HP Scan" error, informing me "the tool is unable to find the HP Scan application software in your computer".  What is this and how do I get it?

 

How can I set up the printer correctly so that I can scan via the printer display controls?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2021 07:45 AM

HP Recommended

You would have to install the full-featured drivers and not the smart app,

 

Use the link to download the drivers -https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7100-all-in-one-printer-series/907311...

 

Let me know how this goes!

View solution in original post

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3 REPLIES 3

‎08-26-2021 11:38 AM

HP Recommended

Hi @cust086821,

 

I'd like to help!

 

I understand you are unable to scan to a computer from the printer screen.

 

Please install the HP Full-featured driver to enable the Scan to computer Option.

 

Once the download is completed, follow the onscreen instructions to finish the setup.

 

Enable Scan to computer

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 6968.

 

Search Windows for HP > HP OfficeJet Pro 6968> double click to open the HP Printer assistant > Click on Scan

 

 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎09-13-2021 02:32 AM

HP Recommended

Hi.  Thanks for your reply, but this does not work. 

 

I do have the latest HP Smart application installed (full feature driver?).  The application does not have the menu options you have pasted.  There is no "scan to computer" option.  The user interface is very different from your screenshots.

 

Please advise of next steps.

 

Many thanks.

 

 

Was this reply helpful? Yes No

‎09-13-2021 07:45 AM

HP Recommended

You would have to install the full-featured drivers and not the smart app,

 

Use the link to download the drivers -https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7100-all-in-one-printer-series/907311...

 

Let me know how this goes!

Was this reply helpful? Yes No
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