HP Envy 7640 Series Not found, when wanting to Scan, Windows 10,

[summer653]

HP Envy 7640 Series Not found, when wanting to Scan, Windows 10, Not sure of the windows version, printer copies and prints without a problem. I have the HPEnvy 7645 E-All in One Printer.

[sandytechy20]

@summer653

Welcome to the HP support community.

 I understand that you are getting a scanner connection error, I am glad to assist you.

Check Windows Image Acquisition settings

• Windows Image Acquisition (WIA) allows communication between the computer and scanner. If WIA is not on or running correctly, scan jobs can fail.
• In Windows, search for and open View local services.
• Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
• If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.
• If the status is 'Disabled' or blank, continue with these steps.
• Right-click Windows Image Acquisition (WIA), and then select Properties.
• On the General tab, select Automatic from the Startup type drop-down.
• Under Service status, click Start.
• If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.
• DCOM Server Process Launcher
• Remote Procedure Call
• RPC Endpoint Mapper
• Shell Hardware Detection
• Try to start WIA again.

Refer to the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[summer653]

Sandytechy20, 

     Thanks for the information. I checked the WIA  it is  listed as below your directions, but if I try to Scan it still says HP Envy 7640 Series not found.  I'm not that technical so I might wait until I can get my brother to look at it. Or if you have another idea that would be great.  I appreciate your expertise.  This printer is model HP ENVY 7645., I have had it for a couple of years.   The computer is a HP ENVY Desktop Intel Core I5 , its about 3 years old.   

• Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
• If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.

[sandytechy20]

@summer653

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[summer653]

Sandy,

    Thanks for the response, I'm keeping your message with regards talking to HP, until I can discuss this with my brother. 

Thanks again,  Its great to know that HP Support and the HP Community is there to help us,