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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-30-2021 11:54 AM

HP Recommended
Product: Example: Pavilion All-in-one 24
Operating System: Microsoft Windows 10 (64-bit)

When I scan from my HP app on my PC, the results are a blank document with a tiny printer icon.  I can open the Windows and fax on my computer and initiate a scan from there, but it will only result in individual pages.  I can place a document in the document feeder or on the glass and scan a document to my computer, and it opens in the Windows and fax app.

Category:
9 people had the same question
2 REPLIES 2

‎09-17-2021 12:11 PM

HP Recommended

Is HP totally ignoring this issue, it seems a large amount of us have the same (BLANK PAGES WHEN SCANNING FROM THE DOCUMENT FEEDER) issue.  

Anyone get an answer yet?  It is frustrating to have to have to scan large documents one by one.  Is HP ignoring so that we get annoyed and buy a new one?  

It is frustrating that there is not a fix YET!

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‎09-18-2021 06:36 AM

HP Recommended

@rMilagros,@Mother-_76 Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan from the feeder using the HP Smart app.

 

Have you tried reinstalling the app?

 

Try using the HP Scan and Capture app to scan or install a full feature printer driver until HP releases a fix for this bug.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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