HP Envy Inspire 7900

[Paulette1961]

I can print on my HP Envy Inspire 7900 but I can't open the app on my computer for scanning. A window opens asking if I want to allow setup but that didn't solve the issue.  Help!

[Raj_05]

Hi @Paulette1961,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing issues with scanning from your HP Envy Inspire 7900 printer. Here are some steps you can take to troubleshoot and resolve the problem.

• Check Connections: Ensure that your printer is properly connected to your computer. Make sure the USB or network cable is securely plugged in. If it's a wireless printer, ensure it's connected to your Wi-Fi network.
• Restart the Printer: Sometimes, restarting the printer can resolve minor connectivity issues. Turn it off, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.
• Update the Printer Software: Make sure that you have the latest drivers and software installed for your HP Envy Inspire 7900. Visit the HP website and download and install the latest drivers for your specific printer model.
• Check Default Scanner: On your computer, make sure the HP Envy Inspire 7900 is set as the default scanner. You can do this by going to your computer's settings and selecting "Devices" or "Printers & Scanners." Set your HP Envy Inspire 7900 as the default scanner.
• Reinstall the HP Software: If updating the drivers doesn't work, try uninstalling the existing HP software from your computer and then reinstalling it. Make sure to download the software directly from the HP website.
• Firewall and Antivirus: Sometimes, security software may block the scanner app. Check your firewall and antivirus settings to ensure they are not blocking the HP scanning software.
• Scan from Windows: You can try using the built-in scanning feature in Windows. To do this, search for "Windows Fax and Scan" in the Windows search bar and open the application. Try scanning from there.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support