HP Envy Inspire 7900e printing but not scanning

[poduibhir]

Hi,

I can print from my printer but I can no longer scan. Scanning was working ok up until a few days ago, but I'm now getting the following error, "Couldn't connect to scanner, HP Smart cannot scan from this printer. Either no scanner was detected or HP Smart is not compatible with the scanner the scanner in this printer."

[BeemerBiker · Accepted solution]

Probably caused by device driver update that that not have the scanning software

Reinstall the full feature software from here

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.1.1072.0 (USA english). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If update is missing then you need to run "wsreset" from the Windows seearch bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

Let me know if the problem continues.

[poduibhir]

Thank you for replying.

When I go to install the full feature software it takes me through the setup until after the point where I input my printer pin number, then it hangs and stays in this state.

[BeemerBiker]

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@poduibhir wrote:

Thank you for replying.

When I go to install the full feature software it takes me through the setup until after the point where I input my printer pin number, then it hangs and stays in this state.

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i did not expect that.  It seems unusual.

The PIN is normally asked during network setup, not during driver install.

If system hangs up there is usually an OS problem.  Please bring up the windows event viewer and look in both applications and system for any errors related to the install.  Look for timeout errors or retry of disk drive.

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

[Emmalily0]

It sounds like there might be a software compatibility issue between your printer and HP Smart. Have you tried reinstalling the HP Smart software or updating your printer drivers? Sometimes, resetting the printer and restarting your computer can also resolve connectivity issues. If these steps don't work, contacting HP support for specific troubleshooting tailored to your printer model could be beneficial.

[Emmalily0]

To resolve the scanning issue with your HP printer and HP Smart software, follow these steps:

1. Restart Printer and Computer: Sometimes, a simple restart can resolve communication issues between the printer and computer. Turn off both the printer and your computer, wait for about 30 seconds, and then turn them back on.

2. Check Physical Connections: Ensure that your printer is securely connected to your computer via USB cable or is connected to the same Wi-Fi network if you're using wireless scanning.

3. Update HP Smart Software: Make sure you have the latest version of the HP Smart app installed on your computer. Updates often include fixes for bugs and compatibility issues.

4. Update Printer Firmware: Visit the HP support website, enter your printer model number, and check if there are any firmware updates available. Download and install any updates following the instructions provided.

5. Check Scanner Settings: Open the HP Smart software on your computer, navigate to the Scan section, and verify that the correct scanner is selected. Sometimes, settings can get reset or changed inadvertently.

6. Restart HP Smart Services: On your computer, open the Task Manager (Ctrl + Shift + Esc), locate any HP Smart-related processes, and end them. Then, restart the HP Smart app and try scanning again.

7. Run HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor, which can automatically diagnose and resolve scanning problems. Download and run this tool to see if it detects any issues and provides solutions.

8. Reinstall HP Smart App: If none of the above steps work, uninstall the HP Smart app from your computer, restart your computer, and then reinstall the latest version of the app from the official HP website.

9. Contact HP Support: If you've tried all the above steps and are still facing issues, contact HP support for further assistance. Provide them with details about your printer model, operating system, and the specific error message you're encountering.

By following these troubleshooting steps, you should be able to resolve the scanning issue with your HP printer and HP Smart software effect tively. download topfollow apk and get millions of Instagram  followers.