• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-21-2021 09:28 PM

HP Recommended
Product: HP Envy Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

HP Envy Photo 7155:   My last identical printer stopped working so I bought a new one. I set everything up on my computer and everything is working fine.........except scanning.  Printer gives me message to go to 123.hp.com to set up smart app.  I already did that when I set up printer I thought. Honestly, I'm hesitant to do it again because at least I can print now.  When I troubleshoot, my computer says it's not connecting to the printer. How can that be?  It's wireless and it's printing fine. Anyway, can anyone help me figure out how to get the scan segment of the printer to work? 😊

Category:
4 people had the same question
1 REPLY 1

‎08-22-2021 06:37 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-photo-7100-all-in-one-printer-ser...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=QQDg9R-o1zU&t=197s

https://www.youtube.com/watch?v=L8ix82vKEqc

https://www.youtube.com/watch?v=nyPIshaDlC0

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.