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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-03-2021 03:12 PM

HP Recommended

My HP envy Photo 7155 scans at 300dpi but not at 600 or 1200dpi (Error message "A problem with the scanner has been detected...) I'm running MacOS 11.4, uninstalled and reinstalled HP Smart. Running it wireless.  I've turned off and unplugged both printer and computer. Hasn't fixed the problem.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2021 12:50 PM

HP Recommended

Alfred from HP Tech support said that the latest update from Apple (MacOS big Sur 11.4) has some glitches that HP is working on resolving. He had me download the HP Easy Scan app which solved my problem. When a fix to the HP Smart app is available,  I'll be able to update my app. In the meantime, Easy Scan allows me to scan photos at 1200dpi.

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2 REPLIES 2

‎06-05-2021 12:50 PM

HP Recommended

Alfred from HP Tech support said that the latest update from Apple (MacOS big Sur 11.4) has some glitches that HP is working on resolving. He had me download the HP Easy Scan app which solved my problem. When a fix to the HP Smart app is available,  I'll be able to update my app. In the meantime, Easy Scan allows me to scan photos at 1200dpi.

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‎06-05-2021 01:26 PM

HP Recommended

Hello Mark121953 ,

Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

Please, reach out if we can help you with anything else.

HP Support Community

I work on behalf of HP.
1 person found this reply helpful
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