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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy Photo 7800
Microsoft Windows 10 (64-bit)

Hello,

 

I'm trying to use I.R.I.S OCR with my scans. It seems it was available with old HP Print and HP scan software but now on Windows 10 I can only get HP Smart 

During the installation I have an option to install I.R.I.S - done

 

When I run HP Smart there is no option though to save PDF as "searchable"

 

I have also checked from the printer panel but haven't found such option

I checked - the software was installed, it just doesn't seem to do anything

 

How can I make it working?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Gents,

In the meantime I have found a solution!!

 

I created a new shortcut based on the TEXT OCR and when I did that I have now the option to save as searchable pdf. 

I just tested that and worked fine.

 

Still, its a bit crazy you have to spend so much time to find it. As the "suggested" software is HP Smart I would expect ot find it there

 

anyway thanks a lot for help!

View solution in original post

9 REPLIES 9
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-photo-7800-all-in-one-printer-ser...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

The HP Scan in the FULL software has the option for "Scan as Editable Text (OCR).

 

These resources will be useful:

https://www.youtube.com/watch?v=QQDg9R-o1zU

https://www.youtube.com/watch?v=L8ix82vKEqc

https://www.youtube.com/playlist?list=PLUV0sXfF6zPhJrKBYjLtsApQa2KG6_DiV


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to connect the HP Envy Photo 7800 series printer wirelessly, download & install the full feature software. The full featured software is available under Software - Utility on the HP ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use the Automatic Document Feeder and the Flatbed Scan Glass to scan documents using the HP Scan software. The printer must be connected and the HP Full feature software installed. The
HP Recommended

Thanks for reply. Yes, this is the the same source as I have already used today to reinstall IRIS software. The issue is that I still don't see "OCR" option in HP smart

 

PS. Is it possible to download and install HP printer assistant under win10?

HP Recommended

Hi,

 

It's not HP Smart, it's the HP FULL software if you download from the link shared.

 

HP Scan Envy photo 7855.png

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Hi,

Please follow HP Easy Start below:

https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_9_8.exe

 

Within the Software Selection screen be sure to select the HP full Feature Software option and follow the steps on screen.

 

Once completing the installation open the HP Envy Photo 7800 icon on your desktop and click on Scan a Document or Photo under Scan, then you may select Save as Editable Text within the HP Scan application.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks for help so far, I managed to run the HP Scan now (I had an old version from previous printer which confused me).

Now I can see the OCR option but.... it allows to save only as txt or rtf.

 

Is there any way to make it working for pdf?

HP Recommended

Hi,

 

Text and rtf are editable, PDF is not.

 

If PDF is needed, then simply "Save as PDF".

 

Alternatively, if editing is needed, scan as rtf/txt, edit the document and then Save as PDF from MS Word.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Hi,

You should select Save as PDF and there you may select Searchable PDF.

If you see no such option, it is possible it is not supported for your locale, after selecting Save as PDF click on More > and select Destination.

Click the File Type drop-down menu and select PDF, then you should select the language settings below, change it to English for example and press OK, then look if you can see a Searchable PDF option added to the file type.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Gents,

In the meantime I have found a solution!!

 

I created a new shortcut based on the TEXT OCR and when I did that I have now the option to save as searchable pdf. 

I just tested that and worked fine.

 

Still, its a bit crazy you have to spend so much time to find it. As the "suggested" software is HP Smart I would expect ot find it there

 

anyway thanks a lot for help!

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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