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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-23-2021 04:48 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 (64-bit)

I'm using the HP Smart App to scan images but it only gives me the option to save as jpeg or pdf at a max dpi of 600. With my previous Photosmart I didn't use the app just installed the basic driver and I could scan in at up to 1200 (maybe 2400 can't remember) and save as different image formats.

 

Is this a limitation of the HP Smart App and if so should I just install the drivers for my Envy Photo 7855 and uninstall the HP Smart App.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2021 05:03 AM

HP Recommended

@zwilson, Welcome to the HP Support Community!

 

If you want to save the scanned files in higher resolution and utilize other scanning features, you will have to install the full-feature printer driver.

 

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-26-2021 05:03 AM

HP Recommended

@zwilson, Welcome to the HP Support Community!

 

If you want to save the scanned files in higher resolution and utilize other scanning features, you will have to install the full-feature printer driver.

 

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-26-2021 07:22 PM

HP Recommended

Thanks for the help Kumar. Just downloaded it.

Was this reply helpful? Yes No

‎05-26-2021 10:25 PM

HP Recommended

@zwilson

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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