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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-14-2022 08:56 AM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My ADF stopped working.  I can however, print & scan using the glass flatbed.  I've researched other forums, followed the directions without any success.  When I insert the paper, it doesn't go in all the way in and I don't get the "ding" when the ADF recognizes the paper.  This seems to be more a mechanical issue.  Rollers appear clean, however access to them appears to be difficult on this model.  When I raise the ADF feed tray, I can't see how to gain anymore access to the larger feed rollers.  The initial roller mechanisms move up and down, but it also seems to be what's blocking the paper.  I really don't want to replace this printer.

Category:
1 person had the same question
1 REPLY 1

‎09-14-2022 09:17 AM

HP Recommended

@dbell43537 

 

Welcome to the HP Community Forum.

 

This document explains / illustrates how to open the printer to clean the inside rollers:

 A 'Paper Jam' Error Displays

 

Reference

Category Troubleshooting > Topic Jams and Feed Problems

 

Includes this document:

 Automatic document feeder does not pick paper or feeds too many sheets

 

What else?

 

Product Specifications for the HP ENVY Photo 7858 All-in-One Printer (K7S00A)

Check that the paper size you are using is supported -

Section Scan

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7858 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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