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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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CazuaL6
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HP Fax Digital Fax not saving

HP Recommended
Envy 7645
Microsoft Windows 10 (64-bit)

I have followed several suggestions from the forum, non of them worked. I will provide links below to the other threads that seem to have the same problem even though we have different products.

 

1. I have tried a local folder, a network folder, and a google drive folder. It will not be saved.

2. I have tried disabling and re-enabling the Digital fax setting directly from the unit. 

3. I have tried removing all the drivers as suggested on one of the threads and re-installing fresh.

4. I have gone through the Wizard numerous times changing various settings.

 

Please advise

 

 

 

Previous threads I tried to follow but none worked.

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/digital-fax-not-saved-in-folder/m-p/576211...

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Received-fax-window-and-digital-fax-folder...

 

https://support.hp.com/in-en/document/c03448663

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/OfficeJet-5220-digital-Fax-suddenly-not-sa...

 

 

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@CazuaL6

 

Welcome to the HP Support Community.

 

Do you have any other Computer to try with? Are you able to receive/send fax otherwise from the Printer?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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