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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Fax Digital Fax not saving

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Envy 7645
Microsoft Windows 10 (64-bit)

I have followed several suggestions from the forum, non of them worked. I will provide links below to the other threads that seem to have the same problem even though we have different products.


1. I have tried a local folder, a network folder, and a google drive folder. It will not be saved.

2. I have tried disabling and re-enabling the Digital fax setting directly from the unit. 

3. I have tried removing all the drivers as suggested on one of the threads and re-installing fresh.

4. I have gone through the Wizard numerous times changing various settings.


Please advise




Previous threads I tried to follow but none worked.



HP Support Agent
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Welcome to the HP Support Community.


Do you have any other Computer to try with? Are you able to receive/send fax otherwise from the Printer?


Let us know 🙂



I am an HP Employee

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