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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-09-2024 07:56 AM

HP Recommended
Product: HP HD Pro Scanner

I own an HP HD Pro Scanner.  I've had the scanner for about 4 years and always have the dust cover on it when not in use.  I use it maybe 5 times a year.  The first few scans I do, I have absolutely no problems with, however, by the time I get to the fourth scan, I get a "Lid Open" message and the scanner will not scan.  This happens every time I use the scanner.  It usually fixes itself after I open and close the lid 10 or 12 times, but there has got to be a better way.  I have done hard resets, and I have cleaned the area, but neither has fixed the problem.  The lid is definitely closed.  Is there a work around or a solution to this problem or a reason why this keeps happening?  Thanks

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