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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro MFP M225dw
Microsoft Windows 11

This question has been asked before with no response.  Is it because the HP Laser jet 225-226 printer is no longer supported by HP?  Regardless it is a problem with an otherwise good printer.  Until a few days ago it the printer would scan to my HP Laptop and I could save the scan.

 

 

2 REPLIES 2
HP Recommended

Hi @JohnnieGee,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with scanning. I'd like to help!

 

Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.
What were the results when you ran the Print and Scan Doctor (did it print or scan, any error messages)?

 

How is the printer connected? 

In the meantime, please try the steps from one of these guides:

 

 

I hope this information is helpful. Please respond to this post with the results. Good Luck! 

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @JohnnieGee,

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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