• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-24-2018 10:20 AM

HP Recommended
Product: hp laser jet pro mfp m227 fdw
Operating System: Microsoft Windows 10 (64-bit)

This is a new printer.  Able to scan from ADF multiple pages and Save as one document.  However;  I want to be able to scan multiple pages and save each document separately.  Please help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2018 01:04 PM

HP Recommended

JPg will result different file for each page, JPG do not support multiple pages on a single document.

 

Alternatively you would need to install the Full Feature Software by following Print and Scan Doctor, this will allow you the same results with PDF as well:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎08-24-2018 10:59 AM

HP Recommended

Hi,

either select JPG to get seperate pages or change the PDF scan shortcut settings.

 

from yoru HP Software open the Scan tab and click on Scan a Document or Photo.

Select Save as PDF and click on More >

Within the Destination type click the File Type = PDF option and check the box to vreate seperate files, then save the shortcut by pressing the disk icon.

 

You may save it as a seperate shortcut by clicking Save As.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-24-2018 12:53 PM

HP Recommended

Hello ShlomiL

 

Thank you for responding.    I do not see "More"..  Only save.  Which works, but I want each page that was scanned to be save separately.  I tried JPG also, same options/results.

blank page.JPG

 

 

Options.JPG

 

Was this reply helpful? Yes No

‎08-24-2018 01:04 PM

HP Recommended

JPg will result different file for each page, JPG do not support multiple pages on a single document.

 

Alternatively you would need to install the Full Feature Software by following Print and Scan Doctor, this will allow you the same results with PDF as well:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-24-2018 01:26 PM

HP Recommended

I will try next week again, to install the full feature software.  I did install it today, but ...  maybe I and my computer just need a good reboot!  Thank you again for your help.  Lisa

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.