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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-13-2018 11:54 AM - edited ‎04-13-2018 12:01 PM

HP Recommended
Product: HP LaserJet M426fdw
Operating System: Microsoft Windows 10 (64-bit)

When I scan from the Automatic Document Feeder, lines/streaks appears on the scan.

 

I cleaned the ADF's pickup rollers and separation pad (multiple times) according to the user guide, but it didn't help.

The lines don't appear when using the flatbed scanner. When I scan double-sided the line shows on the front side, but not on the back side.

 

Does anyone know how I can solve this problem? Is there a way to clean the ADF on the LaserJet M426 more thoroughly?

 

You can see the lines/streaks in HP Scan: 

20180313 scan strepen.png

 

and on the PDF: 

scan1.jpg

 

Double-sided scanning an empty page, the lines only appear on the first side: 

scan2.jpg

 

The printer: 

20180313_182940.jpg

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-16-2018 11:49 AM

HP Recommended

It would have been caused by residue on the thin glass strip next to the flatbed, it might have rubbed off on to a sheet being run through the ADF.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎04-13-2018 12:33 PM

HP Recommended

Never mind, for some reason the problem was resolved by itself.

I have literally no idea how or when, but the scans are working fine now...

Was this reply helpful? Yes No

‎05-16-2018 11:49 AM

HP Recommended

It would have been caused by residue on the thin glass strip next to the flatbed, it might have rubbed off on to a sheet being run through the ADF.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
1 person found this reply helpful
Was this reply helpful? Yes No
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