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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-16-2019 01:34 PM

HP Recommended
Product: HP LaserJet M680
Operating System: Microsoft Windows 10 (64-bit)

An HP LJ M680 which was connected to a cisco switch for over a year and working without issue had it's switch upgraded to a brocade switch, the port was configured as necessary and the printer was able to print and copy without issue and had a connection to the domain seemingly without issue. But when asked to scan to file it would error out and produce a corrupt PDF in the scan folder that is unusable. No one is sure how this has happened and the network team that replaced the switch is certain they configured the port correctly. I am just looking for any info on what could have caused this and or what could be done to fix it as the brocade switch is a permanent change. 

2 REPLIES 2

‎09-17-2019 12:49 AM

HP Recommended

There is a front USB port so the user can scan directly from the printer to USB drive.

 

Scan a document to a USB drive and check will it be corrupted or readable, that will eliminate possible network problem if the pdf file scanned directly to a USB drive will also be corrupted.




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‎09-17-2019 07:04 AM

HP Recommended

error out with what message? As stated, test a USB scan to confirm the 680 is able to produce a document. If it does I would suggest you clear the scan location and input information again for the scan to folder location.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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