HP LaserJet MFP M426dw Office 365 Scan to email error

[abdelmuniem]

I have a HP LaserJet MFP M426dw and I want to setup Scan to email using Microsoft Office 365 email, I configured the printer using this guide from Microsoft: how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365 

Device or Application setting Value

Server/smart host	smtp.office365.com
Port	Port 587 (recommended) or port 25
TLS/StartTLS	Enabled
Username/email address and password	Enter the sign-in credentials of the hosted mailbox being used

When testing or scanning from the device, the device keep showing connecting to smtp.microsoft365.com without any success. The sign-in credentials are correct because I have logged in to the mailbox.

Your help is much appreciated.  

[Irfan_06]

Hi @abdelmuniem,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support