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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-12-2019 03:46 PM

HP Recommended
Product: HP Pavilion Windows 10 Computer - HP LaserJet Pro 8710 Printer
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the printer driver for the HP LaserJet Pro 8710 Printer/Scanner and am able to send print jobs from my PC to the printer.  However, when I try to send a scan (want to send a document in PDF or JPEG) to save on my PC, do I send it "Scan to Email", "Network Folder", or "Computer".  Both the PC and Printer/Scanner are wireless and are connected. Pulling my hair out.

Thanks for any advice you can lend!!

1 person had the same question
1 REPLY 1

‎02-14-2019 05:59 AM

HP Recommended

Hi @Nashvlldjc

 

Is it an HP LaserJet Pro 8710 or an HP OfficeJet Pro 8710 printer? 

 

Refer to How do I scan documents or photos into the computer? from this document.

 

To setup "Scan to Email" or "Scan to Network Folder", refer to page#12 of the User Guide.  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Asmita
I am an HP Employee

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