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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-11-2025 06:33 AM

HP Recommended
Product: HP LaserJet Pro MFP 4104dw Printer
Operating System: Microsoft Windows 10 (64-bit)

Dear Team,

HP Scan to network folder is not working via Quick Sets

Error code is Network error. Check the printer's network connection and try again.

Thank You
Category:
6 REPLIES 6

‎03-11-2025 06:50 AM

HP Recommended

Hello Niket5 ,
Welcome to the HP Support Community!

 

Please follow these instructions here: Scan to a network folder 

You should have watched the video first.

 

This software package may need to be installed later: Driver Installation Software – Includes Print, Scan, Fax drivers 

 

I hope this helps. Otherwise, please get back to us with error codes and/or screenshots.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
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‎03-11-2025 07:00 AM

HP Recommended

Hello,

I have tried this not working.

Please refer screenshot.

Niket5_0-1741697981047.png

 

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‎03-11-2025 07:53 AM

HP Recommended

Try: https://support.hp.com/us-en/document/ish_6073069-6105666-16

 

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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‎03-17-2025 06:24 AM - edited ‎03-17-2025 06:37 AM

HP Recommended

Hello,

I have tried this scan to network folder but it's not working.

 

Niket5_0-1742215006322.png

 

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‎03-18-2025 07:25 AM

HP Recommended

Hello,

something is going wrong here. So take this checklist and check all the points.

Also check the firewall!

 

If that doesn't help, then

 

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
    including HP Smart.
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP Software – Recommended 
  6. Close all programs
  7. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: HPEasyStart-16.2.1-LJ4101-4104_UWWL_4_1_54_4_5330_Webpack.exe (230.7 MB)
  8. The installation was completed successfully, now you must ...
  9. Restart the System again
  10. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎04-01-2025 01:34 AM

HP Recommended

 

Team,

this is still not solved.

Network error. Check the printer's network connection and try again.

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