HP Laserjet 1536dnf MFP Will Not Scan

[jmilt99]

I logged on just now and for some reason the only thing that does not work is scanning. Printing documents and using the copy feature works fine. When I attempt to scan it seems to search forever before an error message displays that it cannot communicate with the scanner and to restart and check firewall settings which have not changed and i have checked several times. Using Toshiba laptop running window 7 64bit

[Shane_R]

It sounds like the firewall is blocking communication from the printer to the computer, but allowing communication from the computer to the printer.  That is why printing works, but scanning doesn't.  Try turning off the firewall and then scan.  If it works, open the ports at the end of this post.  Let me know what happens.

HP printer ports
UDP	TCP	Acronym	Definition	Used for
137	137	NetBIOS	network Basic Input/Output System - (basic communication)	UDP: Printing, Photo Card Upload
138		NetBIOS	network Basic Input/Output System - (basic communication)	UDP: Photo Card Upload
	139	NetBIOS	network Basic Input/Output System - (basic communication)	TCP: PhotoCard Upload
161		SNMP	Simple Network Management Protocol - Monitering network attached devices	UDP: Printing
427	427	SLP	Service Location Protocol (finding out what things can do on the network)	UDP: Printing, Photo Card Upload, Scanning, Faxing, Installation
	9100	PDL	page description language - printer control language (how does the page you want printed look)	TCP: Printing
	9220			TCP: Scanning, Faxing
	9500			TCP: Scanning

[jmilt99]

Thanks I think the firewall was the problem because now it is working eventhough I did not open any ports.

[Shane_R · Accepted solution]

Glad it's working.  

[Naren_vns]

I have the same problem (same error message) even after diabling Windows Firewall and the Web Access Protection of ESET NOD32 anti virus. 

[Rjakhmola7]

hi,

     when i scan my doc i face a problam it is not scan and give a error scanner communication cannot establised.

[jokd]

I am having a similar issue.  My scanner will not scan a document but I am able to send documents to print without any issues.  I turned off the Firewall and tried again but had no luck.  This is a new printer/scanner so I cannot image issues with the machine - can you help?

[gnyamongo]

I cannot scan