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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-29-2019 12:05 PM

HP Recommended
Product: HP Laserjet MFP M28-M31
Operating System: Mac OS X 10.9 Mavericks

HP Easy Scan 1.9.2 is unable to find the printer/scanner. Tried reboot, shutdown. nothing ... any idea ?

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2019 01:01 PM

HP Recommended

Hi,

The printer is supported on 10.11 or later OS versions, no drivers are available for earlier OS versions and therefore HP Easy  Scan doesn't work with your scanner.

 

You may find its System Requirements listed below:

https://support.hp.com/us-en/document/c05968109#AbT16

 

You may try adding the printer using Apple AirPrint and check if scanning via Image Capture might work:

https://support.hp.com/us-en/document/c05635968

 

See the 'How do I scan with AirPrint?' section and check if scanning might work with Image Capture.

 

If that fails as well, I suggest upgrading your operating system to a later version, then install your printer software using HP Easy Start:

https://www.apple.com/macos/how-to-upgrade/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎01-29-2019 01:01 PM

HP Recommended

Hi,

The printer is supported on 10.11 or later OS versions, no drivers are available for earlier OS versions and therefore HP Easy  Scan doesn't work with your scanner.

 

You may find its System Requirements listed below:

https://support.hp.com/us-en/document/c05968109#AbT16

 

You may try adding the printer using Apple AirPrint and check if scanning via Image Capture might work:

https://support.hp.com/us-en/document/c05635968

 

See the 'How do I scan with AirPrint?' section and check if scanning might work with Image Capture.

 

If that fails as well, I suggest upgrading your operating system to a later version, then install your printer software using HP Easy Start:

https://www.apple.com/macos/how-to-upgrade/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-29-2019 02:24 PM - edited ‎01-29-2019 02:38 PM

HP Recommended

i connected the HP Laserjet MFP M28-M31 to my macbook air ( High Sierra installed ). everything works ( printing and copy ) but not the scan. HP Easy Scan doesn't detect any scanner ... until i restarted the macbook air ! everything's fine now.

 

 

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