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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-24-2018 10:42 AM

HP Recommended
Product: HP M15w
Operating System: Microsoft Windows 7 (64-bit)

Just purchased an HP M15w and can't figure out how to scan with it. I see it needs an app, but I am also new to smart phones having just gotten my first one a few weeks ago. Usually I can find easy help on the internet, but no luck with this topic. Any suggestions on where to go or what to do?

4 people had the same question
2 REPLIES 2

‎07-24-2018 12:44 PM

HP Recommended

Hi,

The M15w is a black & white printer, it is not a scanner and do not offer any such capabilities..

 

You may find its specifications below:

https://store.hp.com/us/en/mdp/printers/hp-laserjet-pro-m15w

 

Shlomi



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‎02-18-2019 04:11 PM

HP Recommended

Hi Shlomil,

sorry to say, but your reply is nonsense.

The m15w may not provide an in built hardware scanner. However, it is perfectly compatible with HP´s SMART APP which provides excellent scanning capabilities. You simply take a photo of your document, HP SMART app optimized the image and transfers it wirelessly to the m15w. Voilá! It works perfectly.

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