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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-21-2024 08:11 PM

HP Recommended
Product: M479fdw

Scan to email thru **bleep** was working great for a couple years.  Now all of a sudden it stopped and I cant get it reconfigured.  
I keep getting errors that the server is down.  When I try to do a test thru the config app, it says credentials are wrong.  Mind boggling! 

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2 people had the same question
1 REPLY 1

‎07-23-2024 08:07 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Scan to **bleep** requires some additional steps.  Here's some resources that may be able to help:

https://www.youtube.com/watch?v=T7TDV3uqR9k

May need to do a search for "App password"

 

Scan to Yahoo mail:

https://www.youtube.com/watch?v=e8R4Lm-B81E

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjhZqOmRFApstB0btUZ_v6P

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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