HP MFP 277 can not scan to Network folder any more, but it could do that without any problem before

[FredrikSE]

The network configuration is correct, printer and the computer is in the same wireless network192.168.10.X.

It worked before, but not anymore. I can choose scan to computer, no problem.

I can use the HP scan via computer and save file, no problem.

But I can NOT anymore via the printer to make the scan to Network. I have not done anything so feel it confused.

Please help ! Thanks a lot !

/Fredrik

[Raj1788]

@FredrikSE,

Welcome to the HP Support Community

Set your default printer in Windows 8 and Windows 7.

1. Search Windows for devices, and then click Devices and Printers from the list of results.

2. Right-click the name of the HP printer that is active (not grayed out), and then select Set as Default Printer.

   

3. Try to print.

Then, I suggest you do a Hard Reset on the printer to stabilize. 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click on this link: https://support.hp.com/in-en/document/c03286146 to Download and run HP Print and Scan Doctor.

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-mfp-m277-series/708... to download and install the HP LaserJet Pro M277 Printer series Full Software and PCL 6 Driver.

Try to print now.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[FredrikSE]

Thanks.

There is no problem in printing. 

The key issue here is why the scanner could NOT access the network folder. Scan to usb or Scan to windows works fine.

Scan to network folder worked before but not anymore.

[Raj1788]

@FredrikSE,

I suggest you follow the suggestion on the previous post if the issue persists.

Then, let's try giving permissions to the Printer folder.

Press Windows key + R and type Spool hit enter.

Right-click on the printer folder select property.

Open the printer folder and delete all the folders go back

Right-click on the printer folder select properties

select security TAB 

Under the Security Tab

Click on edit and give permission to all the folder and username.

Similar go to device and printer 

Right-click on the printer

Select printer properties

Select the Security Tab

Click on edit and give full permission to all the folder and username.

Restart the computer and try to print.

If the issue persists, use HP Print and Scan Doctor.

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

click on this link: https://support.hp.com/in-en/document/c03286146 to Download and run HP Print and Scan Doctor.

Or, Create a local user or administrator account using this link: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc... then try installing the print driver and check if it works.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[ZXS]

I had exactly the same problem and it took me a couple of days to find the solution.  The problem was caused by a recent Windows Update for Windows 7.  First, check your Windows Updates and see if update KB4480970 was installed (sometime after January 8, 2019).  If so, this is causing a problem with scanning to network folders.  

Microsoft released a patch to fix this problem.  It is patch update KB4487345.  You can download the patch here:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB4487345.  Install the patch, restart your computer, and you should be able to scan again.  It worked for me!