HP Mobile Fax It seems that an error has occurred before the sending process.

[tew4]

Found the solution!!!
Create a new HP account under a different email address.
I did it and can now send faxes.

Thanks to member "DairyFax" in the HP Support Community.
From DairyFax:
After 24 months the trial period the HP Mobile fax App no longer works.
"...the HP Smart App that blocks a fax from sending after the 2 year trial period, even though there is no way to buy a subscription or a need to buy a subscription to fax, since even the HP Smart App team indicated HP is not requiring or even selling fax subscriptions."

[A_Gayathri]

Hi @tew4,

Thank you for your reply

I understand you have an issue with HP Mobile Fax. Please try again later"

 Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps- HP printers - Using Mobile Fax (HP Smart app)

click here and follow the troubleshooting steps- HP printers and fax machines - Resolve fax problems

click here and follow the troubleshooting steps- Sending Faxes from Your Computer Using HP Smart | HP Printers | @HPSupportUser1 

Setting Up a Fax Connection with an HP Printer | HP Printer | @HPSupport

Check the fax connections. Use a 2-wire fax cable to connect to the printer from the phone jack. 

On the printer screen, go to  Fax > Setup > Tools > Run a fax test

Check the result.

Send a one-page black and white text fax to 1-**bleep**-HPFaxme (1-**bleep**-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Larry50315]

I have HP Smart App installed and the latest firmware and that does not resolve the issue.

[Larry50315]

It is difficult for me to set up a new user in count of I am a instant ink subscriber.

[A_Gayathri]

Hi @Larry50315,

Thank you for your reply

I understand you are facing an issue with your Instant Ink Account.

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant In

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tew4]

I solved the problem by creating another account "with a different email address".
After the 24 month trail period expired faxes failed giving that nebulous "Ooops" error.
Creating a new account with a different email address started a new 24 month trail period.

Use your original account for Instant Ink benefits, use your new accounnt to send faxes.

[A_Gayathri]

@tew4,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!