HP Office Jet 5252printer will print from computer but not copy

[BenandJerry]

HP Office Jet 5252 prints fine from wireless computer but will not copy. When I hit start black copy, head scans with light on but paper is blank that comes out. It also seems slower scanning than  before.

[TEJ1602]

@BenandJerry, Welcome to HP Support Community!

I see that you have issues with scanning/copying, let us try to isolate and resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

There might be a hardware-related issue such as a scanner mechanism jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. The issue is not related to network or USB connection issues.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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