HP Office Jet 5255 Document Feeder not working when scanning

[kyherodotus]

When attempting to scan a multi-page document using the document feeder on my HP OfficeJet 5255, the

document feeder does not pull any pages into the scanner.  Instead it scans the empty

glass bed and sends a blank one-page scan entitled "Handwritten".  The document feeder

had worked initially but stopped after I attempted to scan a 33-page document (21-pages

did scan before the job self-cancelled).  After this incident the printer seems to no longer

recognize the document feeder.

I'm using HP Smart in Windows 10 on a Surface Pro.  It's got to be something simple but

I can't figure out whey the printer isn't recognizing the presence of a document in the feeder.

Jim

[Jay_G24]

Hi @kyherodotus,

I'd like to help!

Change settings in HP Scan before you complete a scan job.

1. Scan Shortcuts

2. Show Viewer After Scan check box

3. Source options

4. Scan settings

5. More

1. Select a Scan Shortcut, such as Save as PDF or Email as JPEG.

   NOTE: 

   To save or email a multi-page scan as a single file, select a PDF shortcut. Multi-page JPEG scans save as separate files.

2. Select the Show Viewer After Scan check box.

3. If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.

4. Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.

   NOTE: 

   If you want to scan both sides and 2-sided scanning is not an option, you can add pages to your scan later.

5. Click More to change advanced settings, such as Resolution (ppi), Orientation, Destination, and File Name.

For more scan options, you may refer to -How to Scan (Windows)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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