HP Office Jet J5750 All in One stopped scanning today

[CG901]

After years of successfully using HP Scan and Capture, the scanner is requesting I add ink cartidges via error message.  

Scanner Failure.  Please advise.  

[Raj2111]

Hi @CG901 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, If your HP OfficeJet J5750 All-in-One Printer is showing a "Scanner Failure" error and is also requesting ink cartridges despite successfully using HP Scan and Capture for years, there are a few potential reasons for this behavior. Let’s go through some troubleshooting steps to resolve the issue.

1. Check Ink Cartridges

Reinstall Ink Cartridges: Remove the cartridges from the printer and reinstall them to ensure they are seated correctly.

2. Perform a Printer Reset

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and power it on.

3. Check for Paper Jams

4. Update Printer Drivers and Firmware

• Sometimes, outdated drivers or firmware can cause scanning issues. Updating to the latest version can resolve many problems.
• Go to the HP Support page and search for your printer model to download the latest drivers and firmware updates.
• After downloading, follow the instructions to install the updates.

5. Check Printer Settings

• Ensure the printer is set to allow scanning functionality. Some settings can accidentally disable the scanner if not configured properly.
• Open the HP Scan and Capture software, and make sure your printer is selected as the scanning device.
• You can also try using the Windows Scan app to check if the scanner works through that software.

6. Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor from HP's official site.
• Open the tool, and select Fix Scanning.
• Follow the on-screen prompts to troubleshoot any scanning issues.

7. Reset the Scanner Mechanism

• Turn off the printer and unplug it.
• Open the scanner lid and gently move the scanner assembly (the part that moves during scanning) to ensure it isn’t stuck or blocked.
• Close the lid, plug the printer back in, and turn it on.

8. Check for Errors on the Printer Display

• Look for any additional error messages on the printer’s display panel. Sometimes, specific errors will provide more context about what’s causing the failure.
• If there is a specific error code or message, look it up on the HP website or user manual for more targeted troubleshooting steps.

9. Try Scanning from the Printer's Control Panel

• Use the scan function from the printer’s menu to see if the scanner is working without the software.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support